The cncsimulator.com staff cannot offer any support more than the information we provide on the help pages. We also provide a user forum where users can discuss and offer help. Questions can be mailed to support@cncsimulator.com but the cncsimulator.com staff will not answer them directly but rather answer them in the CncSimulator FAQ that will be updated when new questions and answers are added. Questions, bug reports and suggestions will also be used to plan for future versions.

The old CncSimulator (CncSimlator Classic) has been discontinued and the FAQ content for this software has been removed. We encourage all users of the old simulator to update to CncSimulator Pro.

The CncSimulator Pro FAQ:

Where can I learn more about the program and get news about updates, tips and tricks etc?

Please see our blog at: The CncSimulator Blog

I did not receive the petrol code email, what to do?

SPAM Filters
Many people today employ SPAM filters due to the enormous numbers of unsolicited emails that are received on a daily basis. Sometimes these filters will trap emails that you want to receive unless you take action.
The email from the CncSimulator.com is typically sent from the email address "staff@cncsimulator.com". Unless you take action to allow this email address and you are employing SPAM filters, you will not get the petrol mail.

AOL / Yahoo / MSN / Gmail - Large "Free" Providers
Many of these providers are very rigorous and aggressive in protecting their users from SPAM. That's a good thing - however, in many cases these providers will go overboard and legitimate email will be blocked. If your email provider is one of these vendors, we encourage you to whitelist the staff@cncsimulator.com email address, otherwise it is very likely that you will not receive the petrol mail.
Also, if you continue to have problems receiving the mail we encourage you to try another email address.

If you are using boxbe (boxbe.com) please be aware that they block the petrol mail from us. We have to manually click the mail through and we just don’t have the time to do that. You need to disable boxbe or add us as a trusted sender or simply use another email account in order to receive the petrol mail.

Test your email here:

Please do not email us if you do not get our emails. There is nothing we can do. Also, please do not email us your petrol code asking us to manually activate your license. We do not have time to do that as our priority is in developing the best free CNC software in the world.

NEW!
You can go to our new license manager and reorder the petrol code and even make a copy to an optional other email address. Click here!

For more info see this page

Are you using spyware, adware etc?

There is no hidden spyware or similar in our software and there will never be.

When I try to simulate a program for my machine with the controller X the simulation does not look correct or gives an error. Why?

As default the CncSimulator uses a standard ISO interpreter, this means that it only understand CncSimulator Standard ISO codes and not machine specific code.

Why the petrol stuff if the program is free?

We consider this a good way to make the users come to our site regularly. You get free software and we get visitors and a possibility to show and promote our site and products.

I have mailed you but did not receive any answer yet, why?

We cannot promise to answer any mail as the software is free. What we can promise is to read all emails and take them in consideration when we plan for new versions of the CncSimulator. If you have a question that is not answered by this FAQ or the online help you can post them in the Forum where other users can help you.

What do I need to run the CncSimulator Pro?

Please see this page:

http://cncsimulator.com/index.php?option=com_content&view=article&id=64

Will you continue to develop the old CncSimulator?

No, with the release of the CncSimulator Pro we will discontinue development of the old software.

I cannot login. What is my password?

See this page:
http://cncsimulator.com/index.php?option=com_content&view=article&id=67

When I start CncSimulator Pro it says that it can’t connect to the server, what’s wrong?

Problem to connect with our server can depend on different things. You could have a firewall installed that only let traffic through to sites previously approved by a network technician. There could be that all your traffic is going through a proxy server and that you will have to configure the settings for the proxy server in CncSimulator (you will get a chance to do that if the startup fails). It can also happen if you have an unreliable connection to Internet, like a weak Wi-Fi signal for example. In any case, if you can’t solve the problem yourself, you will need to contact your ISP (Internet Service Provider) or if you are at an institution or a company, the network technician or the person in charge of the internal network.

I get an error message at startup saying that my computer does not want to identify itself, what is wrong?

The CncSimulator Pro needs to get an ID from your computer in order to produce a valid license. This ID comes from either the network card or the Wi-Fi adapter. If you are using some other way of connecting to the Internet, like for example a 3G/4G –adapter no such ID can be read hence CncSimulator cannot start.

Why do I need two passwords?

You don’t. You need only to register and create a password on the site if you want to post in the user forum. The important password is the one that you get after installing the software. You use this password to do any changes on your account, like adding more licenses for example.

The simulation is slow. What to do?

See this blog with a video talking about simulation speeds. Click here.

I have received an email saying that the petrol code has been mailed to me, but the email is not mine, it belongs to another person, what is going on?

Read about License collisions here

I find it hard to get started with the CncSimulator Pro, is there any tutorial and/or manual I can use?

Have a look at this tutorial
You find the Online Help here

How can I use the CncSimulator in a place that has no Internet connection?

Well, you can’t. The CncSimulator needs to contact our servers for licensing as well online documentation etc. Future plans involves even more online functionality.

End FAQ

Mail your questions, suggestions and bug reports to: staff@cncsimulator.com